GPOS Privacy Policy

Information we receive

When you contact us, we receive information you provide, such as your name, business name, email address, telephone number, and the content of your inquiry. A WhatsApp conversation can include your WhatsApp phone number and identifier, profile name, messages, attachments, voice notes, timestamps, and message delivery information. If you request account-specific assistance, we may also receive the account, store, appointment, order, or transaction references needed to investigate your request.

Our website and support infrastructure may process technical information such as IP addresses, browser and device information, request times, and diagnostic logs to operate the service, investigate faults, and protect against misuse. Website cookies and third-party features may have their own disclosures and controls.

How we use information

We use information to respond to inquiries, troubleshoot problems, provide requested assistance, communicate about your support request, maintain appropriate support records, protect our systems, and meet applicable obligations. Access to account-specific information or changes requires appropriate identity and authorization checks. Promotional communications, where offered, are subject to separate choices and applicable consent requirements.

WhatsApp support

G2 Customer Support uses the WhatsApp Business Platform, including Meta’s Cloud API, to receive and send messages. Meta/WhatsApp processes messages and associated information as part of delivering that service. Information you send becomes available to our support systems and authorized support personnel. The WhatsApp Privacy Policy also applies to WhatsApp’s own processing.

You can stop contacting us on WhatsApp, block our business number, or ask us to stop optional messages. These actions do not by themselves delete support records already held in our systems. To request deletion, use the contact details below. Please do not send passwords, security codes, full payment-card numbers, card security codes, or other information unnecessary for your support request.

AI-assisted support

Some responses may be generated or assisted by AI. Messages, relevant conversation history, and necessary support context may be processed by configured AI systems to understand and answer your request. Depending on the service configuration, processing may use models hosted on our devices or through a cloud provider. Speech or attachment processing may require additional configured services. AI responses can contain mistakes; contact support@gposdev.com to request review by a person.

Support conversations and related records may be stored in our support systems, including conversation history, operational logs, and backups. Authorized personnel may review relevant information to resolve support requests and investigate service issues. Do not assume that a conversation is processed only on your device or that use of a local AI model makes the entire WhatsApp delivery path local.

Service providers and other disclosures

We may make relevant information available to service providers supporting messaging, AI processing, hosting, network delivery, storage, security, and support operations. We may also disclose information when required by law, to address fraud or security incidents, or as necessary in connection with a business transfer, subject to applicable protections. A restaurant or salon using our software may separately control its own customer records; requests about those records may need to be directed to that business.

Retention and deletion

We retain information for as long as reasonably necessary for the purposes described here, including resolving support issues, maintaining required records, investigating security incidents, and meeting legal obligations. Retention can vary by record type and operational need. When information is no longer needed, it is deleted or de-identified under our applicable processes. Backup copies may remain until the relevant backup expires.

Your choices and requests

Depending on applicable law, you may be able to request access, correction, deletion, or other restrictions concerning your personal information. Email support@gposdev.com with the subject “Privacy request” or “WhatsApp data deletion,” identify the service involved, and provide the phone number or account reference needed to locate the records. We may verify your identity before acting. Some records may need to be retained where permitted or required by law.

Security, locations, and changes

We use appropriate measures to protect information, but no service can guarantee absolute security. Information may be processed in locations where we or our service providers operate, subject to applicable requirements. We may revise this policy as our services and practices change; the published policy will show its effective date.

Contact

GPOS — Restaurant G2, Salon G2, and G2 Customer Support Email: support@gposdev.com Website: www.gposdev.com